Help and answers
Frequently asked questions
Find clear answers about giving, receipts, volunteer opportunities, partnerships and your ACS portal.
Donations and receipts
How can I make a donation?
Choose a cause and amount on the Donate page. Cashfree handles the secure checkout, and ACS Foundation verifies the payment before marking it successful.
When is a receipt available?
A PDF receipt is created after payment verification. You can download it from the donation confirmation page or from a donor portal account using the same email address.
Is the receipt an 80G certificate?
No. A donation receipt records your contribution; it is not an 80G tax certificate unless a separate valid certificate is issued.
What if a payment is duplicated or fails?
Keep your payment reference and contact the team. Refund and payment-error requests are reviewed against the payment record under our donation policy.
Volunteering and partnerships
How do I volunteer?
Complete the volunteer form with your interests, skills and availability. The team will get in touch when a suitable opportunity is available.
Can an organisation partner with ACS Foundation?
Yes. Create a partner profile with your organisation details and area of interest. The team reviews applications before confirming a programme commitment.
Are volunteer roles always available?
Opportunities depend on current programme needs. Some roles may require an orientation or verification before placement.
Accounts and contact
Do I need an account to donate?
No. You can donate directly. A donor account helps you view verified donation history and download receipts associated with the same email address.
Where can I ask a question about a programme?
Use the contact form or reach the team by email or phone. Include the programme name and relevant details so the enquiry can be routed correctly.
Looking for the full terms?
Read the policies that govern donations and personal information.