Payment processing
Online donations are processed by Cashfree. A donation is treated as successful only after server-side verification of the payment status, amount and currency. An abandoned or failed checkout does not create a paid donation record.
Receipts
After verification, a unique digital receipt is created. It can be downloaded from the confirmation page and donor portal. Email delivery may also be available; if you do not receive a copy, you can still download it or contact the team. A donation receipt is not an 80G tax certificate unless a separate valid certificate is issued.
Refunds and errors
If a duplicate payment, processing error or exceptional circumstance occurs, contact ACS Foundation with the payment reference and donor email. Refund requests are reviewed against payment records and programme commitments. Approved refunds are returned through the original payment channel where possible.
Purpose of funds
Cause selections guide allocation. When a selected programme is fully funded, unavailable or urgent needs take priority, ACS Foundation may apply the contribution to a closely related charitable purpose or the area of greatest need.
Donor communication
When available, transactional messages about payment verification and receipts are separate from newsletter preferences. Promotional communication is optional and can be unsubscribed from separately.